FAQs

Can I save up my coins?

You have the option to pile up your coins, and you can cash out all the time as often as you want. Alternatively, you can choose to save up your coins and continue collecting to cash out a bigger amount of real money.

Do it like a Pro:

To increase your coin earnings, explore various games and complete offers or watch ads in the Plearny app.

For more information on how to receive your money, refer to the Cashout Types support article.

 

 

Device already registered?

The app keeps saying I already registered an account on this device id

Plearny has a rule that allows users to have only one account per device for security reasons.
You can choose to delete the existing account from this device and sign in with your account instead. However, the data from the previous account will be deleted from the device.

 

 

 

 

Face verification not working?

Are you having trouble when you try to do the face check during cash out?
Here are some things you can do:

  1. Clean your camera with a soft cloth while lightly applying pressure. 
  2. Make sure there’s enough light around you, but don’t let it shine right on the camera or make reflections. 
  3. Put your phone on a flat table at the same height as your eyes. 
  4. Hold the camera steady and don’t let any light reflect on it. 
  5. If you wear glasses, try removing them for the face check. 
  6. Don’t smile or make funny faces while the face check is happening.
Getting the “Invalid email address” message?

If you are getting the “Invalid email address” error while attempting to cash out, it means that the email address provided is in an incorrect format.

Please ensure that you fill out the field following the format demonstrated here:

name@example.com

 

How do I earn coins?

The longer and better you play, the more money and coins you earn each day, resulting in higher earnings for you.

We aim for fair rewards, that is why our motto is “the more you play, the more you earn”.

Do it like a pro and maximize your coins: explore special coin offers, watch ads in the Plearny app and play different games and challenge your own high scores.

In which countries is Plearny available?

As part of our efforts to make our app accessible worldwide, Plearny is currently exclusively available in the United States of America & Canada but we are planning to expand to new countries very soon, so stay tuned!

Note: please be aware that the use of VPNs is not supported on the Plearny app. Users who use VPNs will not be eligible for rewards.

 

What about data privacy?

I have concerns about providing my personal information for reward collection.

As a financial transaction, we are obligated by law in our country of incorporation, Germany, to document the recipients’ details for payment purposes.

Please be assured that your data is not utilized for any other purposes or transferred internally or externally from our secure database.

This data is not sold or processed for any commercial objectives but merely stored to comply with government regulations regarding money laundering and financial fraud prevention.

If you wish to have any data we may have deleted, you can always submit a Data Removal Request, and all your data will be completely erased.

For more details, please refer to our privacy policy, which provides comprehensive information.

 

 

What are the Cashout Types?

Plearny offers you various payout methods so you can choose how to receive your profit. Our Cashout process is available at all times as often as you want. With Plearny, you can cash out any amount, without a minimum, using certain options like Amazon, PayPal and Link reward. However, for some providers such as PayPal, a minimum amount is required due to transaction fees, which we cover completely.

💵 Interested in saving up your earnings? Read the article “Can I save up my earnings?”

🔐 Secure Cashouts: all our providers are secure, reliable, and trustworthy.

We support the following payment providers for your rewards.

Please note that some of them require a minimum balance for payout.

  • Amazon – minimum amount
  • PayPal – minimum amount
  • Link Reward – no minimum amount
Which Special Offers are there?

The app has a section called “Offers” where you can find a list of offers to complete in exchange for a specific amount of coins.

  1. Go to the “offers” section in the bottom section of the Plearny app.
  2. Click on “Complete offers” and then select “active”.
  3. Choose the relevant offer from the list.

If you encounter any problems with the special offers page, please contact our customer support under contact@plearny.io

 

 

 

 

 

 

 

 

 

 

 

Why does my daily coin balance reset?

Coins are added up and can be converted into earnings daily. Each day, you have the opportunity to cash out rewards based on the coins you accumulated using the Plearny app.

At the start of a new day, your daily coin goal counter is reset to 0 because it is a new day.

Note: Your coins are always retained, and you can cash them out whenever you prefer, every day at all times, as often as you want.